How do you ensure community access to emergency services, including persons experiencing mental health crisis? Sonny Saxton, EMT-P, ENP Executive Director Charlottesville-UVA-Albemarle County Emergency Communications Center Emergency Communications Center ■ 9-1-1 Center ■ Regional Public Safety Software Systems ■ Regional Public Safety Radio System ■ Regional Emergency Management Coordination – Emergency Operations Center Who we are? ■ Consolidated Center – Charlottesville–UVA–Albemarle County – Established 1984 – One call for Law, Fire, EMS ■ Employees – 54 FTE Authorized – Specialized skill-sets – Ops, IT, admin, custodial WHO WE ARE? WHO WE ARE? Public Safety Radio System ■ Over 4,000 subscriber radios ■ Renewal in-progress Support Systems ■ Management of systems – Implementation, Training, Preventative Maintenance, Upgrades/Renewal/Growth Accessing 9-1-1 ■ Ways to access 9-1-1: phone, text, video, social media [limited] ■ Approximately a Quarter Million Calls per Year – Ninety percent (90%) of all 9-1-1 calls arriving at the Public Safety Answering Point (PSAP) SHALL be answered within (≤) fifteen (15) seconds (NENASTA-020.1-2020, 9-1-1 Call Processing Standard) When to call 9-1-1 When to call 9-8-8 ■ 9-1-1 hang-ups / Misdials ■ FCC Mandate for July 2022 ■ Didn’t call but should ■ Mental Health Crisis (when in doubt…) ■ Call or Text ■ Non-emergency number ■ National Suicide Hotline 434-977-9041 800-273-TALK (8255) When we contact you? ■ Reverse 911 (CodeRed) for Charlottesville and Albemarle County – https://communityemergency.org/ – TEXT “BeAlert” TO 99411 ■ UVA Alerts for the Community – TEXT “UVA” TO 226787 ■ PSAs – Emergency Preparedness Month – 9-1-1 Awareness – Police, Fire, EMS Weeks How are we changing? ■ New initiatives underway – ESINet - ensuring future access – Carbyne, Pulsepoint, Priority Dispatch – Capital Improvement Project - PS Radio System – Workforce Optimization & Wage Reviews – Space Needs Assessment – Marcus Alert / 9-8-8 Marcus Alert ■ The Marcus Alert System The Marcus Alert is named after Marcus-David Peters, a young, Black biology teacher; killed by Richmond police in 2018 amid a mental health crisis. The goal of the Marcus Alert is to provide a behavioral health response to behavioral health emergencies. ■ WHAT IS MARCUS ALERT? Marcus Alert enhances services for people experiencing a crisis related to mental health, substance use, or developmental disability. Marcus Alert creates coordination between 911 and regional crisis call centers and establishes a specialized behavioral health response from law enforcement when responding to a behavioral health situation. DBHDS, https://dbhds.virginia.gov/human-resource-development-and-management/health-equity/mdpa/ DBHDS Presentation on Marcus Alert & 988, APCO Winter Summit, March 3, 2022 ■ Approximately 9.5% of American adults ages 18 and over, will suffer from a depressive illness (major depression, bipolar disorder, or dysthymia) each year. Mental health disorder statistics. Johns Hopkins Medicine. (n.d.). Retrieved April 22, 2022, from https://www.hopkinsmedicine.org/health/wellne ss-and-prevention/mental-health-disorder- statistics DBHDS Presentation on Marcus Alert & 988, APCO Winter Summit, March 3, 2022 DBHDS Presentation on Marcus Alert & 988, APCO Winter Summit, March 3, 2022 Marcus Alert Pilot Programs RECOMMENDED PLANNING ROADMAP Toolkit for Local Implementation, DBHDS, https://dbhds.virginia.gov/human- resource-development-and-management/health-equity/mdpa/toolkit/ DBHDS Presentation on Marcus Alert & 988, APCO Winter Summit, March 3, 2022 DBHDS Presentation on Marcus Alert & 988, APCO Winter Summit, March 3, 2022 Next Steps Toolkit for Local Implementation, DBHDS, https://dbhds.virginia.gov/human-resource-development-and-management/health- equity/mdpa/toolkit/ Questions? Sonny Saxton, EMT-P, ENP Executive Director, Charlottesville-UVA-Albemarle County Emergency Communication Center ssaxton@albemarle.org 434.971.1765