CITY OF CHARLOTTESVILLE, VIRGINIA
                 CITY COUNCIL AGENDA



  Agenda Date:          May 16, 2022

  Action Required:      Approve Resolution for Appropriation

  Presenter:            Misty Graves, Director Dept. of Human Services

  Staff Contacts:       Misty Graves, Director Dept. of Human Services

  Title:                United Way reimbursement of Community Resource Hotline Staff
                        Costs - $35,311.50 (Appropriation)



Background:

As a response to the COVID-19 pandemic, the Community Resource Hotline expanded their
services to provide economic financial assistance through the Pathways program, a collaborative
effort of the Charlottesville Department of Human Services, Albemarle County, and United Way
of Greater Charlottesville. Residents call the hotline Monday through Friday between 9 a.m. and
5 p.m. and requests are verified and approved by Department of Human Services staff working
on the community resource hotline. Financial support will be distributed by the United Way of
Greater Charlottesville.

Discussion:

As a result of call volume and requests, the Community Resource Hotline required hiring
additional staff to serve as operators. The Department of Human Services maintains the
operations and oversight of the program. The City of Charlottesville covers 40 percent of staff
costs, while the County of Albemarle covers 60 percent of those costs. The appropriation is the
reimbursement of the County’s portion of staff costs from September 24, 2021 to March 18,
2022. Future invoices to United Way will be submitted quarterly.

Alignment with City Council’s Vision and Strategic Plan:

This appropriation supports City Council’s “Community of Mutual Respect” vision. It
contributes to Goal 1: an inclusive community of self-sufficient residents. It also contributes to
Goal 5: A well-managed and responsive organization.

Community Engagement:

From April 2021 to April 2022, the Community Resource Hotline has distributed $700,846 in
Pathways Funds to City residents. We have fulfilled 854 requests from City residents for
financial assistance during that time. Through the first three quarters of fiscal year 22, the
Community Resource Hotline has distributed $667,684.09 of Albemarle County funds to 809
county households.
Budgetary Impact:

Funds will be posted as revenue to the Department of Human Services.

Alternatives:

Council may elect to not accept the funds and the community resource hotline will be
understaffed and therefore will not have the capacity to administer the financial assistance to
people experiencing hardship.

Recommendation:
Staff recommends approval and appropriation of funds.

       Suggested Motion: “I move the RESOLUTION Appropriating the Amount of
       $35,311.50 Received from The United Way, as reimbursement of Community Resource
       Hotline Staff Costs”


Attachment (1) Resolution:
                                        RESOLUTION

        Appropriating the Amount of $35,311.50 Received from The United Way, as
              reimbursement of Community Resource Hotline Staff Costs


       WHEREAS, The City of Charlottesville, through the Department of Human Services,
has received reimbursement from the United Way of Greater Charlottesville in the amount of
$35,311.50;

       NOW, THEREFORE BE IT RESOLVED by the Council of the City of
Charlottesville, Virginia that the sum of $35,311.50 is hereby appropriated in the following
manner:


Revenues
$35,311.50     Fund: 213      Cost Center: 3411001000       G/L: 451022

Expenditures
$35,311.50 Fund: 213          Cost Center: 3411001000       G/L: 599999