CITY OF CHARLOTTESVILLE, VIRGINIA
                 CITY COUNCIL AGENDA



 Agenda Date:        March 6, 2023

 Action Required:    Approve Resolution for Appropriation

 Presenter:          Misty Graves, Director of Human Services

 Staff Contacts:     Misty Graves, Director of Human Services

 Title:              Appropriating funds for reimbursement of United Way Community
                     Resource Hotline Staff Costs - $45,559.02 (2nd reading)


Background
As a response to the COVID-19 pandemic, the Community Resource Hotline expanded their services
to provide economic financial assistance through the Pathways program, a collaborative effort of the
Charlottesville Department of Human Services, Albemarle County, and United Way of Greater
Charlottesville. Residents call the hotline Monday through Friday between 9 a.m. and 5 p.m. and
requests are verified and approved by Department of Human Services staff working on the
community resource hotline. Financial support will be distributed by the United Way of Greater
Charlottesville.

Discussion
As a result of call volume and requests, the Community Resource Hotline was required to hire
additional staff to serve as operators. The Department of Human Services maintains the operations
and oversight of the program. The City of Charlottesville covers 40 percent of staff costs, while the
County of Albemarle covers 60 percent of those costs. The appropriation is the reimbursement of the
County’s portion of staff costs from July 1, 2022 through December 31, 2022. Future invoices to
United Way will be submitted quarterly. During these two quarters the City of Charlottesville
facilitated and secured emergency hotel stays on behalf of Alembarle county and the United Way and
a portion of this appropriation reimburses our department for those payments.

Alignment with City Council's Vision and Strategic Plan
This appropriation supports City Council’s “Community of Mutual Respect” vision. It contributes to
Goal 1: an inclusive community of self-sufficient residents. It also contributes to Goal 5: A well-
managed and responsive organization.

Community Engagement
Since July 1, 2022, the Community Resource Hotline has disbursed $725,173.26 to City residents
and $921,379.74 to County residents for a total disbursement thus far in FY 23 of
$1,646,553.00. This demonstrates the volume of residents being processed through the Community
Resource Hotline and the level of need that remains in this local community since the COVID - 19
pandemic.

Budgetary Impact
No additional funds are being requested from the City. The funds being appropriated are from the
United Way and will reimburse the Human Services department for expenses already incurred.

Recommendation
Staff recommends approval and appropriation of funds.

Suggested Motion: “I move the RESOLUTION Appropriating the Amount of $45,559.02 received
from The United Way, as reimbursement of Community Resource Hotline Staff Costs”

Alternatives
Council may elect not to accept the funds and the community resource hotline will be understaffed
and therefore will not have the capacity to administer financial assistance to people experiencing
hardship.

Attachments
1.   Resolution - United Way Reimbursement Q2FY23